Video:     How to Build Trust - Leader Insights

Hear from successful leaders on what they think are the key ingredients for building trust.

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Key Points:

Our leaders in this video believe that to build trust is to:

• Be consistent with your attitudes and behaviours.
• Walk the talk and let your actions speak for themselves.
• Be reliable and do what you say you are going to do.
• Earn it.  Trust is earned over time, and is based on consistent reliable performance.
• Open up and share more of 'who' you are...after all, we feel more able to connect with people we 'know'.

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They also talk about:

Understanding the culture.  The importance of seeking to understand the culture in the organisation, to ensure that our behaviours are aligned, otherwise we impact the perception of Consistency and Reliability as mentioned above.
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Understanding that there are unspoken promises. When you are providing goods or services, or as an employee, there is an unspoken trust that you are going to deliver in the way that they thought you would.  In other words, they trust that you will deliver on the value proposition that was sold to them...either explicitly or implicitly!

What stood out for you when listening to these leaders share their experiences of building trust?