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Successful Hybrid Leadership

19/1/2023

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Successful Hybrid Leadership

If the last couple of years have taught us anything about leadership, it’s that the way we once led isn’t so fit for purpose in a hybrid or completely remote team environment.  Yes, we need to be flexible, adaptable and keeping up with change at rates like never before.  And then there are the fundamental things that, if we aren’t doing, will make it harder to adapt, lead through change and truly engage with our people.  The things that if we aren’t doing them at a basic level, will erode trust. The trust you have in your team and the trust that you have in yourself to be able to lead effectively.

Below I hit the high points for what you can be doing to get the basics right in a hybrid or remote team environment.

1. Ensure alignment with clear directional objectives

Ensure your team are pulling in the same direction, no matter where they are located, and that everyone in the team is on the same page regarding the:

  • Purpose of the team (what is the team’s reason for being?)
  • Shared team objectives and how they fit with the bigger strategic picture.
  • Individual objectives that everyone is working towards in achieving the team objectives.

When we are clear and transparent about these three directional levels, your people will know where and how they need to be investing their energy.  Importantly, our experience shows that it also creates a collaborative and connective team dynamic that is so essential for success in teams that are virtual or hybrid in nature.  Be brave enough to ask your team how they feel about sharing their individual objectives; introducing this level of transparency can help reduce the psychological distance and increase collaboration when we realise that our actions, no matter where we are located, may be able to contribute to the success of a colleague and therefore the team.  Track and discuss all team objectives openly and regularly – they are the binding factor of your team – so use them to your advantage.


2. Set Your Team Up for Success

When we don’t trust our people to get on with things in a remote or hybrid environment, this can often say more about us than our people.  We’ll talk more about us a bit further on, but when it comes to our team, we can remove doubt by applying a couple of simple strategies:

  • Equip your team with the skills and team systems to work remotely.  On one level, it’s helping the team learn how to be a hybrid team, and then there is understanding capability of individual team members to work remotely.  So focus on both levels.  Develop your team through simple but effective teaming activities that allow you to co-create the rules of engagement (like a Team Charter) and define the team governance for communication and collaboration – what does good look like for our team?  At the same time observe your team members individually.  Who is thriving, who is doing ok, who needs help.  Identify development opportunities, whether it be through buddying up, mentoring or formal courses.  
 
  • Don’t assume everyone is comfortable with working remotely.  Use your 1:1’s to dive into how your team members are really doing on the days you aren’t together in the office.  Or if your team has transitioned to being completely virtual, learning how this sits with individual team members.  You may need to become a ‘mentor manager’ to support them in their transition and their effectiveness.  


3. Set Yourself Up for Success

  • Understand your own mindset.  You were once leading a team that was co-located – so how are you with the fact that you are now leading in a hybrid or completely virtual environment?  Do you trust your team to do their job when no one is watching?  Even when they are capable, confident and have the right supporting structures in place?  If you haven’t done your own piece of reflection on this, you may be leading at only half your potential effectiveness, and this will be impacting your approach to how you get your own job done as well as how you lead, engage, and inspire your team.  
 
  • Adapt your approach.  Similar to the above; the skills, techniques and tactics we use as leaders in a co-located environment will need to be different for a team that is spread out.  Little things like consciously make time to connect with your team members will make a difference, as will using effective delegation.  Your ability to communicate well and consistently across more than one medium is also a must-have capability.


The final word…Reflect

Carve out time each week to reflect on the team and yourself.  This is a practice that is fast becoming a non-negotiable for leaders in a hybrid world that helps us stay in touch with reality, ourselves and our team.  Reflect on yourself and your team through the lens of the points in this article.  What’s working well? What could be better?  Then build this discipline into your week, because leading to get things done through others is the big part of your job…and how we do this is changing faster than ever.​
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The Engagement False Reality Trap – and how to avoid it!

18/8/2022

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How often do we see it that the results of an employee engagement survey come out, and one of the main messages is that your leaders aren’t engaging enough.  Whether this is due to poor communication, not managing performance or giving feedback, or knowing how to recognise or acknowledge their people.  The reasons are often varied, and sometimes the survey output isn’t granular enough to let you know where the focus for development needs to be.  But that’s not the purpose of this article. 
 
What we often overlook is that results like this create some of the most unnecessary, and unspoken, challenges felt by managers.   That is, the immediate pressure to become an engaging leader overnight. The idea that there needs to be immediate improvement is backed up by the rhetoric that comes with the results, the way they are shared (often without thought to framing, context or a supporting plan) and the fact that there will be another engagement survey next year and possibly some pulse surveys in between.

What is the Engagement False Reality Trap?

And in this moment we have created the ‘Engagement False Reality Trap’. 
And this is why it’s a false reality:

  • Under normal circumstances, for the average leader, it takes time to build engagement with their people and within their team.  How long depends on factors like personality, leadership skills, the desire of the team members to reciprocate on the trust building front, and the extent to which the organisational factors enable all of this with things like clear direction, clear roles and responsibilities, a good capability development strategy. But it takes time.  And at the same time we can’t put a timeframe on building trust.  That’s the reality.
 
  • Even the most experienced and inspiring of leaders will not build engagement with everyone. Yet, the implied expectation is that we need to build engagement – with everyone. 
 
  • Based on the above, we know from experience that if a team is starting from a dysfunctional place, it can easily take a year of concerted effort before healthy change is seen.  Maybe longer if there are no supporting organisational development strategies or structures in place. And longer again if the higher layers of leadership are dysfunctional themselves and role modelling poor leadership behaviours themselves.
 
If the above factors are even partly true, and the managers of the groups with the poor results are not great people leaders, then we tend to see the following scenarios play out:

  • Those leaders will try harder, for all the right reasons.  But sometimes we don’t know what we don’t know, and in these cases the effort to improve can be easily misguided.  Often what we see in this case is that the leader tries harder with the same style that led to those results in the first place, reinforcing the unhealthy levels of engagement.
 
  • They opt out and become fully disengaged themselves due to feeling helpless.  They may already know on some level that they aren’t great ‘people’ leaders, so rely on their skills as a very good ‘technical’ leader.  The risk is that if they choose to opt out, the technical side of their leadership can be impacted by the overwhelming sense of disengagement
 
  • A third scenario sometimes plays out, and that is when the manager seeks to find out who ‘nailed’ them in the survey.  This is not often seen, but it does exist, driven from a place of lower self-confidence and a lack of wanting to take any sort of ownership for how we arrived here.

How to avoid the ‘Engagement False Reality Trap’?

 The premise of the Engagement False Reality Trap is that we place an artificial, 12-month timeframe on how quickly we should be building engagement and trust. So, the choice is simple; either offer meaningful development and support for developing engagement, or manage the expectations around what can realistically be achieved in a 12-month period.  Don’t fall into the trap of thinking this can be solved with anything less than genuine intent to want to shift the engagement dial, and a medium to long-term outlook.
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What does it take to be an eclectic leader?

8/6/2022

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Three things you can do to be an eclectic leader



​1. Be comfortable in your own skin.  Being eclectic needs to come from an organic base.  You are building a style that works for ‘who’ you are.  So, being comfortable with who you are is important.  I know that, for some, this is easier said than done; however the more comfortable you are with being yourself and not feeling you have to be someone you’re not, the more natural being eclectic will feel.  The key here is to have a sense of your beliefs and values.  What is important to you? What do you stand for?  What can you live with? What can you live without? There is no point looking to build a strong assertive style if your energy is more subdued and you value a more subtle or nuanced way of leading.

 2.  Look for Inspiration in "Out of the Way Places".  When working out who you want to be as a leader and how you want to be leading, be prepared to get inspiration in places you least expect.  As an example, if you want to find ways to keep things real whilst at the same time bringing a sense of optimism and hope to your style observe the style of people like Turia Pitt, Kurt Fearnley or go back a bit further and get acquainted with Helen Keller.  When leading in times of uncertainty what better place to be looking for ideas on these leadership attributes than in the people who have had to achieve success in the most uncertain of circumstances.

 3. Experiment and Evolve.  If you are comfortable in your own skin, and getting good at observing those around you for ideas on leading, the next step is to start experimenting with different techniques, ways of thinking or behaviours until you get to a place where it becomes natural for you.  A good sportsperson doesn’t just get that way.  They practice.  Sometimes they need to experiment with their style.  And then practice some more until it becomes natural.  It’s the same with being eclectic.  Truly eclectic leaders don’t stop at the experimenting stage. They get that the world is continually changing and that over time they may need to tweak aspects of their style to remain relevant. 

Being eclectic isn’t about giving yourself a makeover.  It’s not about giving up who you are (unless it makes sense to let go of some stuff).  It’s about understanding who you are and knowing where you could strengthen your style…then acknowledging that you could go some way to filling those gaps or enhancing your style by learning from the world around you.  And being brave enough to look beyond your immediate environment and beyond your culture and your biases for those ideas.

​David Morley

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VUCA Leadership – Keeping it simple!

27/4/2022

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When we think of what’s needed to lead in VUCA environments, we tend to overthink how we need to be leading to be effective. And why wouldn’t we? Complex environments aren’t straightforward, so it makes sense that how we lead would need to have some semblance of complexity attached to it as well.  

Or does it? There is ONE  thing you can do to lead meaningfully and effectively in a VUCA environment.

Be consistent

Beyond our capacity to meaningfully connect with those we lead and those we need to deal with in the business, possibly the only other big thing we need to think about is consistency in our leadership approach.  And the best thing? Being consistent is fully within our control! 

And when we look at it through that lens, no matter how volatile our world, if we are consistent in how we show up each day then that’s one less distraction for our team, one less thing they need to be worrying about, because they know how you will be showing up…everyday.   

And that’s the key to VUCA leadership; to be leading from a place that you own.  When we master this, there is no place for luck, chance or fate.  We don’t need to be thrown from pillar to post at the behest and whims of others.  Because we are owning our space.  Being consistent. 

David Morley

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Becoming the Trusted Business Partner

31/3/2022

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Business Partners play a critical role in many organisations, and some of the best I’ve experienced are those who are invited to the important discussions ahead of time to contribute to decisions.  They aren’t left out until it’s too late…and then need to clean up the mess whilst thinking ‘why wasn’t I included in this conversation in the first place?’ 

Do those partners do anything special. Anything different?  Well, yes, they do. 

Let your experience and knowledge be your safety net

Firstly, they are competent in the area they specialise.  That may seem like a no-brainer; but the role of a Business Partner is first and foremost about bringing specialised knowledge to the parts of the business that they support.  Being knowledgeable and experienced also plays a special role in countries considered to be Individualist where the door to trust is opened through competence and delivering on what is expected of us.  Those countries include the Anglo, Scandinavian and Germanic clusters of countries.  But that’s only part of the equation.  That’s the ‘what’. The ‘content’.  What about the ‘how’…the means by which we deliver our knowledge and experience?  This is where the difference lies between good and great Business Partners. 

The difference between good and great Business Partners - curiosity

The ‘how’ has a couple of elements to it, but if we are talking about how we build trust to the point that we are actively engaging, and being engaged, in the business, then we really want to be focusing on the idea of building a rapport that, over time, creates a resilience in your relationship.  Our safety net is our technical expertise, so relax on that front and take the time to get to know your stakeholders and their part of the business. Listen to their stories.  Be interested without feeling the need to be interesting.  And that right there can be one of the early mistakes of a Business Partner.  We feel the need to push our knowledge, rather than seeing it as our safety net. The business, and your stakeholders know why you are there; so invest in being curious.  Let your stakeholders talk, and leverage off their contributions.  Listen for what is being said and what’s not being said.  Often, it’s what’s not said that allows us to address a hidden need, or something that is bubbling away below the surface.  And of course, as we hear their stories, we can be taking mental notes on how we can be aligning and suggesting how we can engage with the business.  If we lead with interest, more often than not, that interest is returned; and the process of rapport naturally occurs.  But there will be those we partner with who just aren’t interested in establishing a rapport and just want a service provider.   

Or that’s how it seems on the surface. 

Becoming a highly effective Business Partner

Highly effective Business Partners don’t assume that the business knows ‘how’ to work with them.  And that is an important thing to understand. Sometimes we need to lead a little on that front and create some experiences that allow your stakeholders to see how the partnership can work.  Even better, when you are first assigned to partner with a leader and their function, arrange an up-front meeting where you can iron out some of the ‘working together’ details.  Share your expectations on how you see working together, including what good collaboration looks like and when you expect to be included in conversations.  It’s better to create this shared awareness right from the start and eliminate as many of the surprises, and disappointments, right from the outset. 

Play for the long game

Finally, play for the long game.  Trust builds over time.  In fact it needs time. It doesn’t mean you aren’t delivering, but it also doesn’t mean you aren’t creating any pressure for a relationship to build ahead of its time. In fact the more we try to force the development of trust over a short time (or just expect it to be there!) the more likely we are to push our stakeholders away from us and no one wins. 
 So… 
  • Let your experience and knowledge be your safety net. 
  • Be curious. 
  • Don’t assume you know how to work together. 
  • Play the long game. 

Author: David Morley

David is a developer of global-minded leaders, teams and organisations.

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The secret to high performing teams

5/3/2022

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The high performing team…. key to an organisation’s competitive advantage?  Well, yes.  The research consistently demonstrates that great teamwork delivers higher quality outputs resulting in better customer satisfaction.   
But despite huge investments in the recruitment and development of key talent, and leadership and team building interventions, truly high performing teams remain a somewhat elusive concept for many companies.  And today, with the shifting dynamic of work, more and more teams are facing the likelihood of permanent remote working – making this an increasingly complex issue for leaders.
 
Before we explore this further, let’s consider what we mean by high performing team. In its simplest terms we are talking about a team that delivers its stated objectives consistently, considers all team members to be equal (and not dependent on a stand-out ‘quarter-back’), and continuously innovates to stay ahead of changes in the external market and its customers’ requirements.  

The question is how you create and then maintain such a team.  Is it just a matter of recruiting the smartest, high potential individuals?  Or is it about recruiting a specific blend of personality profiles, a unique human algorithm whose output ultimately results in high performance?   

Numerous studies over the past decade by leading institutions including Gallup, Harvard, and McKinsey, have sought to answer these questions and uncover the elements of high-performance cultures.  They have consistently found that high performing groups share certain characteristics such as a common focus on effective performance management, autonomy, accountability for results, and a culture of innovation and learning.  And indeed, these are certainly critical to team performance. But a push towards optimizing these areas does not always yield better business results for organisations.  Something deeper is at play. 

The four elements to team collaboration

A longitudinal study by Google over a period of two years shed some further light on this.  They found that team performance across their business was less about who they hired, and much more heavily related to the environment they worked within and how this enabled (or not) team members to work together constructively. More specifically, this was about the environment created by the leader to build trust among team members, and to allow them to put forward ideas and have healthy dialogue without conflict.  The Google findings and subsequent publications identified four key elements critical to team collaboration and ultimately high performance: 

1. Psychological safety – essentially, this is the ability for team members to speak their mind (respectfully, of course), float their ideas, and take measured risk without fear of reproach.  A team environment where members feel psychologically safe is now consistently recognized as the most critical element in driving high performance. Such an environment is a prerequisite for innovation and autonomy.  Physiologically this can be explained by the fact that when we feel criticized or judged, the body’s ‘fight or flight’ response is activated by the amygdala (the part of our brain that controls reasoning and decision making), rendering us unable to respond rationally and think laterally – let alone strategically.

2. Trust between team members – closely linked to the culture of safety within the team, the strength of the relationships between its members is key to its overall performance.  Teams with high trust depend upon each other, support each other, and ultimately collaborate to achieve a common goal; this last point being very important.  The distinction here is that high performing teams are more focussed on the overall team’s outcomes than their individual results because the inherent trust between team members serves to override the potential human inclination to compete with other team members in order to prove our own worth.

3. Role and goal clarity – it stands to reason that the team must have a clear understanding of its ‘north star’ in order to deliver exemplary results.  This also means that team members must have absolute clarity of their own accountabilities and how each member of the team contributes equally to its overall success.  This belief that each member of the team is equally vital to its success is another key element driving genuine collaboration.

4. Autonomy and purpose – as identified by Daniel Pink in his book “Drive” it is the intrinsic motivators of role autonomy, mastery and purpose that have the greatest impact on human performance.  Pink found that as a collective, we are motivated far more by our connection to our work and how it contributes some way to the greater good, than by extrinsic rewards such as salary, bonuses, and recognition awards – although we must clearly feel we are compensated fairly and equitably for this to be the case.  The confidence to effectively exercise our own skills in the team environment, our sense of autonomy, is also directly related to the levels of trust between team members and with the leader.  

In these complex and ever uncertain times, the role of the leader in creating clarity for the team regarding strategy, direction and priorities cannot be underestimated.  But even more important is the leader’s role in connecting team members, building rapport, interdependency, and trust.  Especially when team members cannot connect physically in natural and organic ways as perhaps previously taken for granted.  The current work context requires leaders to role model the behaviours which engender trust: authenticity, consistency, empathy, honesty – and personal vulnerability.  This is the bedrock for establishing a psychologically safe team culture where people can generate ideas together and truly perform to their highest levels. ​

​Author: Suzanne Jenner-Wall 

Suzanne is an experienced international HR leader, coach and organisational development facilitator with a background in biochemistry.
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Are you ready to work abroad?

10/2/2022

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Are you ready to work abroad?

There is no doubt that the idea of working in a foreign country holds great excitement for most of us; the opportunity to travel, learn new skills, and grow our professional currency back home is tantalising indeed. 

But traversing the oceans for a new job also means traversing different cultures – and success or failure in this respect is contingent upon how well you have prepared for the changes that lie ahead. Those of us who have lived and worked overseas will tell you that these were some of the most amazing experiences of our lives.  And alas, some of the most difficult!  But it doesn’t have to be so difficult.  A little investment of time researching, planning, and preparing for life in your new destination will pay huge dividends in the long run and set you up for a happy and successful time abroad. 

The benefits of working abroad

Spreading your wings into a new country brings many personal and professional benefits, including: 
  • The opportunity to see and explore new countries and customs 
  • The acquisition of new experiences and skills, including the potential to learn a new language 
  • New networks, friends, and colleagues 
  • Improved self-confidence, independence, and a more global mindset  
  • Greater understanding of other cultural perspectives – ultimately leading to greater ability to empathise and negotiate 
  • Scope for increased earnings whilst overseas, and increased future career potential  

The challenges of working abroad

​Of course, all this of this does not come without some challenge.   Some things to consider and be aware of before you depart on your new career adventure include: 
  • The impact of culture shock – and this cannot be underestimated.  Living and working overseas presents a myriad of challenges big and small, that you will need to work through in your initial days, weeks, and months overseas.  From learning a new language, finding accommodation and schools, through to opening a bank account in a foreign country (where you may not be able to speak the language), purchasing a car, transferring your driver’s license, driving on the other side of the road, working out where to shop (and how to read the labels in a foreign language), to mention just a few. And all this within the context of an administrative system that may differ wildly from what you are accustomed to back home.  
  • Loneliness – whether you are overseas on your own or with your immediate family, you will find yourself away from your extended family, friends, and broader support network.  Your network may also be in a very different time zone making it difficult to facilitate spontaneous catch ups in times of need, or to align calendars for regular calls – both personal and professional.  The same applies of course to your family members if they are with you on this assignment. 
  • A sense of professional displacement – you have most certainly been offered this opportunity because of your demonstrated achievements and performance back home.  But think back to your past job moves.  You know that awkward feeling when you start a new role and haven’t fully assimilated into the new team and the nuances of your job description yet?  Transitioning from the comfort of knowing your place, and value, to the learning curve of a new (and probably bigger) role is always a little uncomfortable.  And when this new role is in a foreign country, it is oftentimes considerably more uncomfortable.  It can take longer to get up to speed in the new context, where ways of working may be diametrically opposed to what you have previously experienced.  The impact of different corporate and national cultures on business models and practices can make you feel like a fish out of water, so being as prepared as possible for this will expedite your progression. 
  • Not everyone may be committed to your success – I hate to say it, but it is possible that not everyone will welcome a new foreigner into their team with open arms. As is always the case, there may be an individual or individuals within the team who applied for the role you have been granted and feel that you stole their promotional prospects.  Or they may feel that your position should be filled by a local and not a foreigner or expatriate.  People may not readily share information with you and may passively observe you in a bid to determine whether or not you have the mettle for the position. It can take time and real tenacity to build trust with your new colleagues and demonstrate the value that your diverse experiences bring to the team.   

While it is important to be aware of these potential challenges, much of this can also be exciting to navigate, if approached with sensitivity and a positive mindset.  
Below are a few things to consider before you embark on your new job abroad….or as you develop yourself for a potential future move. ​

Planning for working abroad

​1. Research the culture of the country you will be moving to (or want to move to) 
The deeper your understanding of elements such as the history, social norms and politics of your destination country, the greater will be your ability to build rapport and connect with people respectfully, avoiding inadvertently offending anyone.  This will help you build critical networks during your time abroad. Understanding how people work and play (like standard work hours, norms for socializing – or not – with work colleagues, important rituals at work – such as taking lunch together) will help you understand what work will feel like in your new role and prevent unnecessary surprises. 
 
2. Research the culture of the company you will be moving to (or want to move to) If you have an overseas post already secured, or you have set your sights on a particular organisation overseas, invest some time in researching their company culture.  What does their website and/or other platforms indicate about their culture? Are their cited values aligned with your own?  Can you talk to people within the organisation about what working in this company looks and feels like?  If applicable, ask your new manager what it takes to be a successful team member in this company. 
 
3. Understand your own working style 
Understanding how you think, and your approach to work is the first step in identifying where you may need to modify or adjust your approach in a different cultural context.  Take the time to elicit feedback from your manager, peers, and direct reports about how you work.  For example, what kind of leader are you? Are you direct or indirect in your communications?  Are you directive or participative?  How do you respond to problems? What pitfalls might you face working in a culturally different context where people have the opposite approach to you? 
 
4. Get ahead of the curve with respect to learning the local language (before you go!) 
I cannot stress enough the importance of being able to communicate effectively with people in your new environment. Yes, you will learn the language (in time) when you are immersed abroad.  But it is very difficult to build relationships with people when you can only communicate in rudimentary ways and the ability to share stories together is impossible.  And building relationships in your new post and life is key to your assimilation.  Not to mention the day-to-day difficulties of living in a new environment when you cannot speak the language.  When working in France a few years ago I couldn’t even set the voicemail on my phone at work when I first arrived because I couldn’t understand the furiously fast Interactive Voice Response!  And that is one tiny example of how the simplest things can quickly become overwhelming when you constantly need to ask for help because of the language barrier. 
 
5. Enlist a relocation assistant to help navigate the tactical elements of your move  
Engage a relocation specialist to assist you and your family (if applicable) to transition abroad.  Having a local expert assist you in the search for appropriate accommodation and schools, and facilitating practicalities such as opening back accounts, will go a long way to streamlining your assimilation into life in your new location. 
 
6. Set yourself some goals for your time abroad 
Someone once highlighted to me before an overseas move the importance of identifying your key objective or objectives for your time abroad – and the importance of reminding yourself of this higher goal whenever things were tough.  This was the best advice I ever received.  Whether your goal is to become fluent in a new language, tick 25 new cities off your bucket list, or gain specific international work experience – it will anchor you and transport you through any moments of culture shock or loneliness.   
 
So should you embark on an overseas post or start to ready yourself for working abroad, I make one final comment.  The culture shock passes.  The loneliness passes.   But the magic, the memories and the invaluable learnings from your time abroad stay with you forever.  

​Need some support before starting your expat journey? Have a look at our expat optimiser coaching program

Author: Suzanne Jenner-Wall 

Suzanne is an experienced international HR leader, coach and organisational development facilitator with a background in biochemistry.
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The 3 Essential Leadership Capabilities for 2022

23/1/2022

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For the first time in recent history, thanks to the pandemic, leaders of the world over are sharing the same impacts on the way they lead.  Dealing with the volatility of change, feeling largely the same way (exhausted), and being forced to embrace different ways of leading to drive engagement and at the same time remain relevant.  The Global Financial Crisis (GFC) was probably the last time we came close to this, but even then, we could still maintain social and business norms, and know that (if you still had a job) you could still head into the office.  But not every country was impacted by the GFC in the same way that all countries have been impacted by Covid. 

This is what makes this such a unique time in the world of leadership development right now.
​

When I think of the soft skills that will be necessary for leaders to be effective this year as we transition to living and working alongside Covid, there are three that stand out for me. Depending on where you are reading this article you may need to make s​ome nuanced changes to what I’m sharing, but by and large, I do think these leadership skills should be making their way into the playbook of any corporate leadership development programs around the globe this year.
 

Have the Courage (and discipline) to Exercise Self-Empathy

We need to be in touch with what’s going on inside of us and understand how our mindset and emotions may be impacting our decision-making and behaviours.  

Why is this important?  
The last two years have not been easy, and right now we are heading into 2022 leading the fatigued, when we ourselves can be counted amongst the fatigued and battle-weary.  It’s common knowledge that we don’t make the best decisions when we are tired, stressed or just not in the right headspace.  It’s up to us as leaders to firstly acknowledge that it’s ok to be feeling a bit tired (even the most self-aware leaders would be coming into 2022 with some residual fatigue!).  By making this acknowledgment internally, we are also making room for the same acknowledgment to be made amongst our team.  This is a conversation that probably needs to be had sooner rather than later…is your team doing ok?
 
Being in touch with our mental and physical well-being also means we can do something about it so we can be setting ourselves up for success.  There’s nothing selfish about this.  How can we be fully present for our people if we are running low on fuel and barely making it to the end of the day or week?  We can get in our own way on this front and inhibit our efforts to look after ourselves.  Sometimes it’s pride, other times we can be unnecessarily self-sacrificing or just poor at delegating.  Perhaps we just put ourselves second, whether that’s due to lower self-esteem, self-confidence, or other factors.  Whatever the reason, own it and be brave; do something about it.  Otherwise, the other factors below won’t be so easy to address.
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Accept that Rituals are a Necessary Leadership Practice

The last two years could be considered practice for this capability; and this year could be considered ‘game day’!  Before we transitioned to virtual and then hybrid ways of working it was taken for granted that we could more easily connect with our peers and team members and build relationships spontaneously and organically.  That doesn’t mean we were consistently good at it, but that was our norm.  

Now, we need to think about how we build relationships in a virtual world, where it is still normal not to have met your own manager, peers, or direct reports in person after many months.  It would be nice to think that building relationships virtually has become easier, maybe even natural for some, but we can’t assume that we have nailed it.  Because I can guarantee you that we haven’t.  This year we need to get good at creating rituals with each of our individual team members that allow them to feel recognised despite the physical distance.  (Have you checked out our Lead2Remotely Engage program?)

Rituals tailored to your individual team members creates the opportunity for trust to be built, and the space for genuine conversations and sharing.  Equally important are rituals for the whole team; moments when you come together to connect and share.  Rituals have always been important for building engaging relationships however it was seen as a ‘nice to have’…getting the job done always tended to be more important, especially in Anglo or Germanic cultures.   We can’t afford to keep this mindset; not if we want a genuinely engaged workforce in a virtual or hybrid world.  Creating rituals allows your people to feel connected with and to feel acknowledged.  And when it becomes a ‘business as usual’ practice, it creates a natural momentum in your relationship that leads to trust and a reduction in the psychological distance that we are always aiming for. 
​
​

Get Comfortable with VUCA Leadership

It’s going to be some time before we can settle into a normal rhythm without disruption driven by the pandemic.  There are still factors we can’t be sure about, and even though we try to keep pace with and anticipate how things will be, the reality is (as we’ve all experienced) that we will get curveballs.  Our ability to remain balanced, resilient and adapt to shifting norms is now a critical skill and mindset for leaders.  In large complex organisations, this has always been the case and experienced leaders in global and matrix style organisations may already be well-versed in dealing with ambiguity. Now it’s time for leaders to make their peace with the V, U and C of VUCA, and not just the Ambiguity where the focus in leadership development has been for many years:
 
Volatility:  The Volatility and rate of change we’ve experienced these last two years isn’t something we should be looking back on and thinking ‘thank goodness that’s over with’.  This year effective leaders will be reflecting on that volatility and what they learned about themselves, and who they were as a leader, throughout that time.  The questions to ask include:
  • Was I able to maintain my resilience? 
  • Was I able to maintain my composure whilst adapting to spontaneous changes? And how would I do it differently next time around? (Because there is every chance there will be a next time – especially for Gen Z and Millennials.)

Uncertainty: Over the last couple of years, to what extent did we as leaders offer a version of certainty in the daily lives of our team when not a whole lot else seemed certain?  If we weren’t exercising much self-empathy, and were leading inconsistently, then we mightn’t have offered a whole lot of structure or certainty.  When we put ourselves in the shoes of our team, the one thing that isn’t changing daily are the people in my team and my manager.  And at a fundamental level, that is a form of structure and certainty that we often underestimate as leaders.  So; to what extent did you offer certainty in the lives of your team – and what can you be doing to improve it for 2022 (and beyond)?

Complexity: An essential skill always, and a little more necessary today than previously, is the ability to extract yourself from the day to day so you can see your whole landscape.  Sometimes referred to as taking the helicopter view, it’s also an opportunity to take a more rational view of your world.  It’s one of the simplest ways to make sense of the complexity that can sometimes seem overwhelming.  When our senses are being battered from all angles, our ability to rise above it and see things for how they really are is a life saver.  Whilst ever the pace and volatility of change remains moderate to high, this capability is often your best counter-measures.
​

What missed the cut?

Of course, there are many other capabilities that will support you as a leader in the context of this year and some that fall just outside my top three include being able to have meaningful conversations, creating a healthy virtual/hybrid team culture, leading collaboratively and leading change.  However, even these capabilities rely on my top three to be effective.  
 
As the globe begins the transition to an endemic view of Covid, there will be a higher frequency uncertainty in our lives at home and at work.  No, they may not be as high impacting as the experiences of 2020 and 2021.  But they will require that leaders maintain forward momentum so that their teams can see how they need to be investing their energy each day, week, and month. 

The three capabilities shared here offer leaders the best opportunity to do this in 2022 and beyond.

Author: David Morley

David is a developer of global-minded leaders, teams and organisations.

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Is it Time to Rebrand Yourself?

14/12/2021

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Suzanne Jenner-Wall explores the world of rebranding yourself as we start to evolve through the pandemic, and commence the process of 'making sense' of where we are.  For some, this will include some deep levels of self-reflection on who I am, what I stand for and what I can be doing...it may be time to rebrand.

Is it time to rebrand yourself?
Perhaps you are ready for a complete career change, wanting to progress into more meaningful role, or simply looking to overturn a negative perception of your ability that has been holding you back at work.  Whatever the reason, people rebrand themselves in business all the time.  Creating a strong personal brand identity does not mean inventing a new persona; in fact, if you are not authentic about who you are people will see through this and your brand will work against you. 
Establishing your brand identity is about the subtle marketing of yourself - emphasising the value that you can and will deliver. ​
​
First, get to know yourself.
Your leadership identity, your personal brand, is the promise you make to your team and to your customers about how and what you will deliver.  It is derived from your leadership style - how you show up at work, how you communicate, the manner in which you receive and respond to good news and bad news, how you perform under pressure, to name a few.  And consequently, it is about how you are perceived by others.
To brand yourself, first you must understand what you stand for, how you lead, and most importantly, how you want to be perceived by others.
​
Take some time to reflect on the feedback inputs you have received to date.  Review previous performance appraisals and 360-degree assessments.  Think about the qualitative feedback comments you have received in the past – the good and the bad.  What have your managers, peers, direct reports, and partners said about you?  How does this inform your understanding of your leadership strengths and any areas you may wish to work on?
 
Identify your north star.
This self-analysis will help you formulate your goals or identify the change you want to make.  Perhaps your goal is to move into an entirely different field of expertise, perhaps it is to improve a leadership skill – such as delegating more effectively, thinking more strategically, or overcoming a fear of public speaking. 

You may need to develop new skills to realize your objective.  You may want to consider seeking a technical mentor, someone who has different experience to yours, to help you close a skills gap.  You may want to enrol in a course to attain a new skill.  You may want to engage a coach to help you overcome a limiting factor such as fear of public speaking. 
 
Identity your points of difference.
Each of us has unique strengths that differentiate us from others who work in our respective fields of expertise.  Even within the same team of technical specialists we see great diversity of skills - some people are brilliant with detail; others lack this strength but can readily grasp big picture concepts.  Some people can tactfully deliver tough messages, others run from any hint of potential conflict. 
​
It is these individual differences that make the collective team strong, and it is also these differences that make each of us unique assets.  Because in the same way that we choose one product on the market over another, based on specific attributes, so employers carefully select their team members.
Even more importantly, when we work in a job that plays naturally to our skills, we are more engaged, productive, effective, and fulfilled by our work.  So, it is well worth taking the time to identify your natural skills and find a role that aligns to these.
 
Develop your narrative.
The most important step in creating your personal brand is thinking about how you will pitch yourself. 
Your brand identity can be summed up in your elevator pitch.  It is not your job title, nor your previous job title, but how you will describe yourself when asked what you represent professionally.
To present your brand in the best possible light, you must be able to explain how your past evolved into your present.  This includes explaining any gaps in your resume.   The key is to turn what could be perceived as a weakness, into a differentiating strength.  Whilst it is completely normal to have change your career direction at some point, a ‘butterflying’ resume can be confusing to people and can be perceived as a lack of commitment if not contextualized effectively.

Take the example of Dave, who transitioned from a successful career as a doctor to a role in government when he was in his 40’s.  When asked why he left private practice for a career in government, Dave explained that he wanted to bring his experience and clinical insights to health policy development to inform more effective investment in areas such as disease research. 

Whatever your story is, the important point is not to present your transition in a manner that reflects self-interest or lack of drive (for example, ‘I was bored with my job and wanted to try something else’, or ‘I kept getting overlooked for promotion so I decided to move on’).  Your brand pitch should be honest but should focus on the value that your previous experiences have created.
 
Relaunch yourself.
​

Dust off your resume and prepare for interviews.
So now you are ready to put your refreshed brand out there.

It may have been some time since you have revisited your resume.  Make sure that you have updated it and that it will stand out to a prospective employer. Even if you are not looking to apply for a new role at this time, keeping your resume current makes for less work if and when you do want to do this.  And it is the template for updating your profile on LinkedIn and other platforms.

Less resume is definitely more for today’s busy leaders.  Do not expect a prospective employer to trawl through pages and pages of verbose detail about your work history – you should be able to highlight your skills, experience, and key achievements in two or three pages.

While refreshing your resume, think about how you would explain at interview any gaps in your resume or career transitions you have made.  Mentally visualize yourself being interviewed and prepare answers to those tricky interview questions like, “tell me about a time when you managed a successful change initiative – what worked, and what didn’t work?”

Imagine that you may well be interviewed virtually and prepare for this two dimensional dynamic. What you say becomes even more important in this environment as the use and impact of body language is diluted over video conference.

Use social media to your advantage.
Social media provides a great platform for relaunching or rebranding yourself in your existing or new career field, and marketing yourself to a specific audience. Make sure that your LinkedIn profile is current, punchy, reflects your resume and highlights key achievements of your career to date.  Consider connecting with associations and groups within your area of expertise to expand your professional network.  Follow thought leaders in your discipline, like and comment on posts.  Share leading edge articles and post your own articles. The more visibly invested in your discipline you are appear on social media, the more committed and credible you will appear.
Remember that social networking sites such as Facebook and Instagram are also accessible by employers and prospective employers and reflect both your personal and professional brand.  Think about the content that could be accessed in a public search and how you use these platforms to represent your views – political, religious, social, economic – so that these align with your desired brand identity.

Identify your contacts and make connections.
If you are seeking a new role outside of your current organisation, you can now leverage all this work to find your dream job.
While registering with agencies and perusing job sites on line are both viable options, research since the 1970s has consistently found that the most effective way to find a new position is not through direct application against an advertised vacancy, but through an existing contact.  These connections have been proven time and again to result in a better match between candidate and company culture and values. In fact, the research has also proven that people are most likely to find a new job through an acquaintance who may not even work in the same field, for example, a sporting colleague.
So, start to build your contact list and make connections.  Think about former bosses and colleagues, clients, suppliers, friends, sporting, neighbourhood, church, children’s school acquaintances and so on.  The more contacts you have, the greater the probability of finding a positive connection.  Think about the industries that your contacts work in and how strong the likelihood that they will advocate for you or want to help you.  If possible, try to rank the names in this context.  Then practice reaching out to a few via email, phone, or LinkedIn. 
You will certainly get rejections; you will also no doubt have no response from some contacts.  But like everything in like, good things are worth waiting for. 

​Be patient, be confident and be selective.  Your next job is out there.

Let us help you pivot to succeed.  Whether you are reassessing 'who' you are after job loss, or a leader charged with guiding your team to success.  We will help you uncover your potential and your purpose for performance with our Pivot. Potential. Performance. program.

Author: Suzanne Jenner-Wall

Suzanne is an experienced international HR leader, coach and organisational development facilitator with a background in biochemistry.

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To Build Engagement Remove Time

9/3/2021

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One of the greatest challenges, and inhibitors, to building a high trust and engaging relationship with your team is time.  And this is for two key reasons:

1. Relationships Develop Naturally
When have you ever experienced a moment in your life when you've said to yourself, "I need to build trust with this person in one month"  - or something like that?  Probably never.  And for good reason too.  Relationships evolve over time; sure they follow a set of steps in the way they develop, but there is no timeframe attached. In fact if you have ever tried to force the development of trust, or have been on the receiving end of someone trying to force the development of trust, you've probably taken longer to get there, or not gotten there at all.  When we accept that leadership in a team commences in a place of Unconditional Leadership, a time in the relationship when we are responsible for building rapport and creating a deep sense of recognition in the hearts and minds of our people, we accept that each relationship will take a different course and require slightly different needs to help it develop.

2. Timeframes and Relationships Don't Mix
The minute we attach a timeframe to the idea of achieving an engaging and high trust relationship with someone is the minute we put artificial, and irrational expectations on our shoulders to achieve something that may actually be impossible to achieve.  Yet organisations do this with their 18 month employee engagement survey cycles...they are effectively saying that you need to have built an engaging relationship with your team by the time a survey period starts.  This can force leaders to push through the early stages of relationship development and leap straight into the high trust stage of the relationship where the expectation is that our team members will just open up and be vulnerable. But who's going to do that with someone they don't know?  We don't just do that unless there is a pre-existing relationship and we feel safe enough to do this.  

So, in short, if you want to develop healthy relationships with your team remove timeframes (they are really time barriers), and invest the time in establishing a rapport with each team member in ways that acknowledge who they and at what point they are starting the relationship.

Want to learn how to be an engaging leader?  Take our 12 week Lead2Engage Inner Circle course and start your journey toward more meaningful and authentic leadership. ​Click here for more information...L2E Inner Circle

Author: David Morley

David is a developer of global-minded leaders, teams and organisations.

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