One of the greatest challenges, and inhibitors, to building a high trust and engaging relationship with your team is time.  And this is for two key reasons:

1. Relationships Develop Naturally
When have you ever experienced a moment in your life when you've said to yourself, "I need to build trust with this person in one month"  - or something like that?  Probably never.  And for good reason too.  Relationships evolve over time; sure they follow a set of steps in the way they develop, but there is no timeframe attached. In fact if you have ever tried to force the development of trust, or have been on the receiving end of someone trying to force the development of trust, you've probably taken longer to get there, or not gotten there at all.  When we accept that leadership in a team commences in a place of Unconditional Leadership, a time in the relationship when we are responsible for building rapport and creating a deep sense of recognition in the hearts and minds of our people, we accept that each relationship will take a different course and require slightly different needs to help it develop.

2. Timeframes and Relationships Don't Mix
The minute we attach a timeframe to the idea of achieving an engaging and high trust relationship with someone is the minute we put artificial, and irrational expectations on our shoulders to achieve something that may actually be impossible to achieve.  Yet organisations do this with their 18 month employee engagement survey cycles...they are effectively saying that you need to have built an engaging relationship with your team by the time a survey period starts.  This can force leaders to push through the early stages of relationship development and leap straight into the high trust stage of the relationship where the expectation is that our team members will just open up and be vulnerable. But who's going to do that with someone they don't know?  We don't just do that unless there is a pre-existing relationship and we feel safe enough to do this.  

So, in short, if you want to develop healthy relationships with your team remove timeframes (they are really time barriers), and invest the time in establishing a rapport with each team member in ways that acknowledge who they and at what point they are starting the relationship.

​

These are just a few ideas for increasing your chances of collaboration or buy-in that have worked for me over the years.  However the most important element that underpins all of these suggestions is very simple.  When looking to gain the support or cooperation of others, approach them in a way that you would like to be approached.  Don't just tell them what you want; give a why.  And allow the opportunity to save face if you are seeking cooperation to a change that impacts them personally. After all, sometimes it’s hard to change our way of thinking over night, and some behaviours are deeply ingrained and gained from years of being the accepted way of doing something. The more you allow the opportunity for buy-in to your message in a way that protects sense of self, the more you improve your chances of collaboration or buy-in.

A potent leader comes across as natural; there is a higher degree of authenticity with what they do and how they do it.  This is because for them the debate on just how much we allow ‘who’ we are to influence our work isn’t a consideration.  I often hear leaders express concern over how they work hard to keep their personal and professional lives separate, or put effort into managing the balance. Little do they realise that people engage as much with who we are as much as they do the other factors such as remuneration, rewards and the aesthetics of the workplace. Years of global engagement surveys highlight this fact; but the chances are your people aren’t reading employee engagement surveys, but they are reading you every day. 

Being natural is about having a strong sense of self; being aware of your boundaries and being comfortable with what you are prepared to share, and the extent to which you are prepared to allow ‘who’ you are to colour your professional life and leadership style.  Accompanying this is a healthy level of self-esteem and knowing that a little bit of vulnerability and openness is demonstrating that you are human; you are real!  

So how can you be more natural in your leadership approach?  The easy answer is to have the confidence to be yourself.  If this isn’t a strong point, then question the self-talk that undermines and eats away at your confidence to allow more of yourself into the role.  Chances are the self-talk is based on messages we have picked up throughout life (many that we have brought from childhood into adult life) that are irrational and probably not relevant to who you are today.  So anything you can do to raise your levels of self-awareness and learn more about what makes you tick, will go a long way.  Working with a coach who can help you connect with your values, reading or working with a mentor who is acknowledged as a natural and effective leader are all ways to help develop your style.  ​

The more natural we can be within our role, the more likely it is that we will be able to relate to others in an engaging style.  After all, people will know ‘who’ it is that they are interacting with, which makes it easier for the communication flow and for the other person to also relax and bring more of who they are into the dialogue.  When you are more relaxed with yourself, it also means you can increase your focus on the other person.  Because you aren’t so worried (consciously or unconsciously) about what the other person may be thinking of you, this means you have more energy to invest in them.  Observing their body language, looking for small cues that let you understand what they are really saying.  You are signalling that you are interested in them; in ‘who’ they are.  Leaders who relate with ease are really quite unconditional in their approach.  To relate with ease is almost always about putting who you are, and your needs, to one side and really listening.  

The impact for global leaders in this regard is significant.  The ability to read small cues and be awake to what is really being said is critical to bridging the cultural gap.  It is how we identify the cultural rituals and understand the differences that exist between us; allowing us to engage and relate with greater meaning.  More importantly though, building any relationship, intercultural or otherwise, is an extremely unconditional process, and one that requires an acknowledgement that no matter which nationalities we may be interacting with we all share the some process for how we develop relationships.  That is; we all need to go through a process of building rapport (seeking to understand ‘who’ the other person is, what their rituals are, and what is important to them), as a precursor to enjoying the natural momentum and engagement that comes with a  ell developed relationship.  ​

You will soon realise that the idea of relating with ease has less to do with you, but more to do with how you enable the other person to relate to you with ease. ​

Out of the many drivers of employee engagement, the one that has the greatest impact is leadership.  Leaders influence engagement within an organisation both horizontally and vertically, and as identified in many research reports over the last ten years, engaging leadership is a non-negotiable when it comes to shifting culture and engagement.

And as if it wasn't already important, with the introduction of COVID-19, and a 'new normal' that has disrupted the way we work, it seems that now could be the time to rethink the way leadership development occurs from an engagement perspective.  And there is a very good reason for this that doesn't need research - it's something we all know.  Ask most leaders and they will be able to tell you ‘why’ employee engagement is important.  They will most likely be able to tell you ‘what’ they should be doing as well; after all most leaders have at some point completed some form of management or leadership training that has provided some great ideas on what to do.  But, as we also know, it's often the 'how' that lets a good leader down.

The secret to really good leadership engagement lies in ‘how’ we choose to deploy the skills and tools learned in the courses that teach 'what' to do, and in this respect the answer has been in front of us for a number of decades without realising it. Eric Berne, in his work with Transactional Analysis, identified a series of hungers that drive our behaviours, and they are integral to employee engagement:

1. Stimulation (being intellectually and emotionally stimulated),
2. Recognition (being acknowledged for who we are and what we do - acknowledgement of our existence in the group and in society)
3. Structure (how we make time for relationships and the activities that allow us to give and receive stimulation and recognition). 

In the simplest of terms - hit these markers in your leadership approach and you are building engagement for your people.  If your personal cup is at a healthy level or overflowing, then you are most likely also engaged!

For over 25 years now, I have often found myself working with actively disengaged employees and teams.  In this time I've worked with many underpinning causes of disengagement, such as, lack of challenge in the role, no vision for the future of the employee, lack of trust, psychological safety. inability to connect and integrate with new teams.  The reality is that they are all related either directly, or indirectly, to each of the hungers mentioned above.  Or rather, they are related to a lack of fulfilment of these hungers.

'How' we choose to create engagement as leaders should therefore look to address these basic hungers:

• We desire stimulation, so provide stimulation and enable challenge in the lives of your people.

 

• We desire recognition, so acknowledge your people on a personal and unconditional level (like a simple 'good morning or a smile), as well as for the work they do and the experience they bring to the table. 

 

• We desire involvement and connection, so facilitate a structured way of building rapport, connection and spirit in your team in such a way that people feel comfortable to connect with each other beyond the task at hand.

With the large-scale and sudden introduction of remote working, each of these factors play a much more important role when you consider the constraints of isolation.  Despite this you can easily construct a personal leadership engagement approach around these three pillars despite distance, and in fact it's because of the basic hunger aspect of these elements that we need to address them more than before.  

However being remote does make it harder to create stimulation, to provide recognition and to feel connected in the same way as we do in an office environment.  So your challenge is to find ways to help your people feel involved; they may be geographically distant, but they don't need to be psychologically distant.  So the key here is frequency of connection points, and then the quality of how you connect when you do come together.  On the simplest of levels you can:

• Create ways to connect and just be with your team, collectively and individually (structure). 
• Listen and respond to the challenges they may be experiencing, or the things they are really enjoying about their new ways of working (recognition). 
• Respond to what you hear; can you leverage the energy of someone relishing the remote work environment? For those who express negative feelings, and even if there's not much you can do about it, you are acknowledging what's happening for them.  Perhaps there is the chance to co-create some ideas for doing things differently (stimulation & recognition).

The engine room of engagement is often perceived as a complex beast; but it doesn’t have to be this way; and it probably never has had to be this way.  If you can keep it simple and focus on the above three elements, then you are making it easier to lead in a naturally engaging and potent manner.

You are leading to engage.
​

It’s too easy (and lazy) to write off these generations with broad-brush strokes that categorise them as superficial and being the ‘me’ or the ‘I want it and I want it now’ crowd.  Yes - I still hear those statements.  The reality is that this is a generation connected to values, to each other and to the world as much as the generations that came before it – if not more.    It goes without saying then that the most successful leaders will be those who take the time to connect with and genuinely understand what drives them.  You can’t discover this unless you build a relationship that is more than chatting about what you did on the weekend or the task at hand.  The world is changing and we are well and truly in the Involvement Age.  As the name suggests, the people we are leading will increasingly expect to be involved at work.  They will want to be:

• as interested in the vision of the organisation as they will your personal vision for leadership and life – there will be no room to hide if your own personal line of sight from values to behaviour is blurred.

 

• involved in decisions that impact organisational and team direction, and involved in decisions that impact them.  

So the more you understand, and really know the people you are leading, the more you will know how to direct their energy, and engage them in ‘why’ they are working with you.  Of course this doesn't just apply to Generations Y and Z,  but in many respects these are the generations who are explicitly seeking more than just a job.  I know there are plenty of Boomers and Generation X'ers out there who also want that same deeper connection with their job; but unlike with Generations Y & Z, we often need to work harder to tease this out of them, to understand what this means and looks like.  With Generations Y & Z you don't need to look too hard to learn what's important to them, and this is ok; but does require a more Relational style of leadership to engage and optimise the energy in the moment.

This is very important in the context of the following point; we can't take for granted that if work is happening in a remote setting that it must be because my team is engaged.  And this one applies to all generations!

​Over the past couple of weeks, despite the Covid-19 impact on our world, many organisations are still going ahead with plans to build engaged and winning teams using virtual means rather than face to face.
 
And that is great news!  What this means is that there is still a mindset in organisations and amongst leaders that getting your team on the same page, connected and engaged is still a priority.
 
In fact, I’d go one step further and suggest that these activities are more important today for the most obvious reason that we are forced to be physically distant.  But just because you can’t be physically in the same space doesn’t mean you can’t go a good way down the track to building an engaged team. The quality of online sharing technology is such that there is almost no excuse for not being able to check-in on each other or share and create rituals that are good for you and the team.
 
However if you are looking for something that operates at a deeper level, that you would normally get from an in-person event where there is the ability to be in the same place to workshop your rules of engagement and shared values over a couple of days, you may come up a little short.  The reality is that part of our decision making when it comes to building trust and closeness is driven by our ability to see, hear and experience each other in a group context.  We only get part of that picture when we are seeking to do this virtually; we get it in snapshots from the waist up and in individual contexts without being able to see and experience the interplay and dynamic between people.  As we know it’s the dynamic that we are working with to create the foundation for resilient and sustainable relationships.
 
So, what can we do to build engaging teams in this era of remote working?
 
The good news is that we can still build fantastic rapport in the team.  We can still lay the groundwork for resilient relationships and an engaged team.  And if your team has been together for a while before having to work remotely, then there’s a pretty good chance with the right guidance that you can maintain the momentum and levels of engagement that exist in your team.
 
Below are three principles to apply when thinking about your next virtual teaming event.  They are principles I apply and that I’ve seen others apply to good effect:
 
Accept that it’s just going to look and feel different.
-This may be more targeted towards facilitators and those who lean towards being perfectionists, who love an event that looks and feels a certain way and delivers a known outcome.  Accepting that it will be virtual and still yield good outcomes is a perceptual hurdle to get over, but once you do you will be glad you continued down this path.
 
Put time into your planning and communications for the event.
-You will need to plan more than you do for a face to face event.  Contrary to popular belief, virtual does not mean less effort.  Put the time aside to thoroughly plan your event and to rethink your event through a virtual lens. Once you have your agenda and the activities, a great idea is to visualise how you see the event playing out.  Run through the agenda and activities with a colleague – test them out – do they work in a virtual sense?  Do they deliver what they are designed to achieve?
 
-You will also need to communicate more than usual.  For many people, teaming events can be uncomfortable under normal circumstances, coupled with the fact that you are doing this in a different way which represents change.  Think through how you communicate this event, how you engage your participants before, during and after the event.  You may even need to apply some of the principles of change communication given that we are not only asking people to do something they may not be comfortable with, but they may also be resistant towards as well.
 
Apply the Formula:  2 Days F2F = 2 Months PTT
-As mentioned above, we don’t expect that a virtual activity will deliver the depth of connection that a day or two in person will.  But it can if you reframe it and apply the following formula:
 
1 day F2F = 1 months PTT (Planned Teaming Touchpoints). 
 
For every day you would spend in a face to face teaming event, plan one month of team touch points beyond your virtual teaming activity. Design them so they link back to the initial teaming event, and so they build on from each other. 
 
 
I hope this has been a useful piece of guidance for those who are designing or facilitating virtual teaming events for the first time.  I will also leave you with a personal mantra of my own that I find very useful in these circumstances:

1. Be realistic about what you hope to achieve.
2. Be optimistic that you can achieve more than what you realistically think you will achieve.
3. Be disciplined in keeping your commitments to yourself and to others.

In January I wrote about the importance of taking the time to engage with your people.  And that was just before our world was tipped upside down by Covid-19!

Upon reflection, the suggestions for taking the time to engage with your people are probably more relevant today, even though it feels as though one hand is tied behind your back in terms of freedom to connect.  But it is still very possible to maintain the quality of your relationships despite the enforced distance; in fact ask any leader who has successfully led a high performing virtual team and they will gladly tell you it's possible.

Now, we know that not everyone signed up for being a remote leader, and I'm sure there are some who find it difficult enough being a leader of people when you are in the same place!  We've all been there at some point, so you aren't alone.  But the reality is you're not alone now either, because we are here, only a phone call or email away for a chat and the opportunity to pick our brains.  You have the experience of the Ponte Valle team at your fingertips to help guide you through this interesting leadership time.

But there are some things you can be doing right now that are reflective of that article I wrote back in January.  They are:

Value your 1:1’s with your team and what they represent.  You can still have meaningful 1:1's with your team even though there is distance.  In fact right now, your ability to maintain your 1:1's and to have meaningful conversations may be a lifesaver for your team members as much as it is for you.

Be interested in your team members.  Not everyone will be coping well with social-isolation, and we know that for some people the ability to connect with others is critical; not just because they may be a 'people-person' and more extroverted, but because they may also be prone to depression when they are cut off from social connection.  At our very core all of us like to be acknowledged for for 'who' we are and not just 'what' we are doing.  So make your 1:1's or team member touch points frequent, and really do check in on them - ask how they are doing - don't just ask what they are doing.

Create opportunities for connection in the team.  This point remains the same.  Create those opportunities that allow the team to come together and share on a values level. Most people are comfortable sharing about the things that give them enjoyment; and this is the level of sharing that removes the superficial layers and boundaries and opens the door to genuine connection. 

If you’d like to know more about the ways in which you can build a more engaging 'remote' leadership style, view our Engaging Leadership Resources, or join our next Lead 2 'Remotely' Engage leadership course.  

As leaders this means that our role is to be thinking about how we create the opportunity for vulnerability to grow.  And the solution evolves around psychological safety, which applies to all aspects of work life around the world.  
 
Leaders have a certain potency that comes with their role that can be overlooked.  That is, our ability to create a safe place where people feel ok to bring ‘who’ they are into the role and the workplace.  I remember when I started my working life, this was an optional and largely unknown aspect of leadership, and if you had a leader who did this then you really had landed on your feet!  Today is different.  We know more about human development and motivation, and the links between performance, culture, engagement and happiness at work.  We also know more about the role that we play as leaders in making it ok for our people to bring as much of themselves to work as possible, and not just a persona shackled by a strong defensive boundary.
 
How do we make it ok?  It’s simple to understand in one respect and at the same time, depending on our own frame of reference, can be difficult to do.  We lead by example in making the environment inclusive and non-judgemental.  We give people time to colour their role with ‘who’ they are, and we don’t enforce a time limit on the development of trust and engagement.  In fact, by expecting that trust or engagement should be occurring by a certain time could be saying more about our personal needs as a leader than it does about the people we are leading.

In the western world we never believe we ever have enough time; we squeeze as much into our day as possible, we want to get to work, maybe grab a coffee and just get on with things.  Yes, there are of course those who are cultural outliers and have a more longer-term relationship with time and a more relaxed approach to how things are done (because there is plenty of time!), but for most of us it’s about just getting on with the task at hand.
 
Which happens to be one of the biggest detractors from building healthy and engaging relationships at work!
 
To build engagement amongst peers, or between the leader and their team you need to know ‘who’ you are working with.  To know ‘who’ you are working with takes time and effort…the time to build rapport and a depth of safety in the relationship that makes it easier to really relax with each other.
 
Let’s face it, we don’t drop our personal boundaries and defence mechanisms and let just anyone in; nor do we naturally do it quickly.  So when we come to work and just get on with things we are preventing the development of rapport and resilience in our relationships.
 
If you are a leader, then this is one of the most effective and simplest things you can be doing to develop more engaging relationships in your team.  Simply put:

1. Value your 1:1’s with your team and what they represent.  Skip them at your own peril.
2. Be interested in your team members.  We all value being acknowledged for ‘who’ we are and not just what we are there to do.
3. Create opportunities for connection in the team, even brief moments, where the focus is on sharing on a values level. Most people are comfortable sharing about the things that give them enjoyment; and this is the level of sharing that removes the superficial layers and boundaries and opens the door to genuine connection.

 
If you’d like to know more about the ways in which you can build a more engaging leadership style, view our Engaging Leadership resources, or enquire about our Lead2Engage program.

I’ve just finished watching a short documentary on the making of the Brian Wilson album 'No Pier Pressure'. Anyone who knows me even moderately well will know my deep connection with his music from the time of the Beach Boys through until today. His eclectic style and ability to continuously learn and produce outstanding music is simply amazing. 
 
What stood out for me most though is listening to the much younger artists he brought in for this album talk about their experience in working with him on this album.
 
All of them, Kasey Musgraves, Nate Reuss, Sebu, Zooey Deschanel and M. Ward – a new generation of performers, all established in their own right, describing what it means to be engaged in the creative relationship with Brian Wilson.  And all of them spoke about Brian’s desire for getting things right.  Really right.  Perfect even?  And at the same time they spoke about Brian learning as he understood their voices, and folded that into his style to allow for a co-creation and perhaps an output that was better than what he originally had in mind from a production perspective. One of them also spoke of how Brian draws in the best musicians because he can get them to lift more than they normally would.
 
Then it hit me.  What I was watching was a masterclass in engaging leadership.
 
He certainly has his ideas for how something should be, and the creative process is a high-risk environment.  The risk being that your creativity can be trashed at the whim of the consumer and critics. 
 
And leadership is no different. 
 
Really good leadership is often about having an idea about where you are going and articulating that.  At the same time it is about listening to your team and those around you, and being prepared to fold in their ideas to make the journey and outcome more effective than it was going to be.  But where’s the risk in that?  Well, anytime you are prepared to create a strategy, a plan for the future, a blue-print for a new product or service; you are putting your creative self out there for criticism.  Show me anyone who has done this and I’ll bet that they can list at least one person who criticised what they proposed. 
 
Beyond this, all of the younger musicians spoke about being inspired and lifted despite his drive for perfection.  In fact, I would say a big part of the inspiration was because of his famous drive for perfection…for wanting to get things just right.  How often do we hear the message that there is no such thing as perfection; and that’s true when it comes to ‘us’.  As humans, we are only perfect whilst ever we are growing, developing, learning and seeking to do things better than we may have done it before.  That is what I saw in that documentary; both from the actions of Brian Wilson and in the reflections of the younger artists. 
 
I am a believer that an important part of leadership is not being prepared to settle for second-best; firstly in myself, and therefore in others.  This also implies a wonderful thing.  It means we believe that even when we do and celebrate great work, we also believe that the team can still lift some more. It means that when things don’t work out so well, we believe that our team can learn, grow and give it another go.  That is a wonderful and inspiring belief to have as a leader.  Belief in self and belief in others.
 
The minute we stop believing this, I think we start to reduce our impact as leaders; we commence the gradual erosion of engagement.  So perhaps Brian Wilson brings something to the table when it comes to learning about engaging leadership? Perhaps a motto for being an engaging leader (and for life in general) can be found in the words of Brian Wilson...

"Beware the lollipop of mediocrity…lick it once and you’ll suck forever!”